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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 7 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.


    Free shipping over 50,000 won, delivery fee under 50,000 won is 4,000 won

    The estimated arrival date is calculated from the analysis of delivery data in the last 3 months.
    Depending on the delivery company and delivery situation, the actual arrival date may differ from the estimated date.
    Shipping may be added to some islands/mountain areas.

Returns & Exchanges

교환/반품 신청

마이페이지 - 주문/배송조회 화면에서 가능합니다.
 
[교환/반품 신청하러가기]

교환/반품 신청기간

단순변심 등 구매자 귀책인 경우 상품 수령 후 7일 이내만 가능합니다,

교환/반품 배송비는 고객님께서 부담하셔야 합니다.

교환/반품 배송비

구매자 귀책사유로 반품하는 경우 결제한 배송비는 환불되지 않으며, 

무료배송으로 받은 상품 반품 시에는 왕복 배송비가 부과됩니다.

제주/도서산간지역은 추가운임이 발생할 수 있습니다.

부분 반품 시 남은 금액이 무료배송 기준이하일 왕복 배송비가 부과됩니다.

교환/반품 불가안내

상품 수령후 7일이 경과된 경우

상품 라벨/봉인라벨이 제거됐거나 상품박스 및 포장등이 훼손된 경우

상품 사용, 소비로 상품가치가 현저히 감소한 경우

복제가 가능한 상품의 포장을 훼손한 경우

구성품을 분실한 경우

패키지, 묶음 상품의 부분 교환/반품의 경우

환불안내

신용카드: 카드사에 따라 4~5영업일 이내 취소

무통장 입금 : 2~3영업일 이내 입력된 계좌로 환불

실시간 계좌이체: 2~3영업일 이내 이체된 결제 계좌로 환불

휴대폰 소액결제: 2~4영업일 이내 환불

마일리지 : 즉시 환불

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.



WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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